Sanrio Kuromi Insulated Stainless Steel Tumbler with Straw

• Delivered product might vary slightly from the image shown.
• The date of delivery is provisional as it is shipped through third party courier partners.
• Delivery may not be possible on Weekends and National Holidays.

Shipping, Returns & Refund Policy

Shipping Policy

At Everlasting Memories, every order is packed with great care to ensure it reaches you safely.

Order Processing Time

Orders placed on Sundays or public holidays will be processed on the next working day.

During festive seasons, sale periods, or high-order volumes, processing and delivery may take slightly longer than usual. We appreciate your patience and understanding.

Shipping & Delivery

We partner with trusted courier services across India to deliver your orders safely.

• Standard shipping is usually sent via surface transport (road)
• Estimated delivery after dispatch is 7–10 business days, depending on your location.
• If you require urgent delivery, please contact us before placing your order. Air shipping may be arranged at an additional cost, subject to availability.

Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including:

• Customer unavailable at the delivery address
• Incorrect or unreachable contact number
• Courier service disruptions or strikes
• Natural disasters or severe weather conditions
• Government restrictions or unforeseen operational issues
• Delays or damage during transit

While we work closely with our courier partners, we cannot guarantee delivery timelines in such situations.

Order Tracking

Once your order has been dispatched, we will share the tracking details with you via the contact information provided during checkout.

For any shipping-related queries, please contact us at:

Phone: +91 7904898174

Order Cancellation

As most of our products are handmade or personalized, orders are processed soon after they are placed.

• Once an order has been processed or production has begun, it cannot be cancelled or modified.
• Cancellation requests after placing an order will generally not be accepted.
• Everlasting Memories reserves the right to accept or decline cancellation requests at its sole discretion.

Returns & Replacement Policy

We carefully inspect every product before dispatch. However, if you receive:

• A damaged product (received in damaged condition), or
• An incorrect product,

we will gladly provide a replacement at no additional cost.

To request a replacement:

• Contact us within 24 hours of receiving your order.
• Share a clear parcel opening video recorded from the moment the sealed package is opened until the product is fully visible. This video is mandatory for claim verification.
• Provide clear photographs of the product and packaging, if requested.

Replacement requests will not be accepted in the following cases:

• Customized or personalized handmade products.
• Gift cards or gift certificates.
• Damage caused while opening or using the product.
• Claims made without an unedited parcel opening video.
• Products returned without their original packaging, tags, or accessories.
• Requests made after 24 hours of delivery.

Refund Policy

We do not offer refunds.

We only provide replacement products in the following situations:

• You receive the wrong item.
• You receive a product that is damaged upon delivery and the claim meets our replacement policy requirements.

Shipping Damage

We take extra care in packaging every order to minimize the risk of damage during transit.

However, once the parcel has been handed over to the courier partner, transportation is managed by the shipping company.  Everlasting Memories cannot be held responsible for damage, delays, or loss caused during transit by the courier service.